Public Utility Commission of Texas: Power to Choose Redesign

The Public Utility Commission of Texas asked us to help them give electric consumers in deregulated areas an easy, trustworthy, and unbiased way to  search for electric providers.

Pre-Design Analysis

  • Stakeholder Interviews
  • Competitive Analysis
  • Site Audit
  • User Profiles
  • User Journeys

Iterative Design

  • Recruitment for Usability Testing
  • Usability Testing (20 participants)
    • Moderating
    • Logging
  • Testing Analysis